HomeMoney MakingCare.com Evaluation in 2022: How Does It Work?

Care.com Evaluation in 2022: How Does It Work?

Care.com is a web site that gives quite a lot of companies, together with babysitting, senior care, pet care and extra. 

You should use Care.com for each discovering and providing companies. However is it the best platform for you?

On this Care.com evaluate, we’ll share how the location works, its charges, options and what present customers should say about their expertise with the service.

care.com logo


Care.com is an organization that gives quite a lot of care companies similar to youngster care, senior care, pet care, tutoring and housekeeping. The corporate works to match households with skilled and background checked native caregivers. 


  • In depth bios and background checks on caregivers
  • Person-friendly web site
  • Upgraded membership out there
  • Lively dates listed to indicate lively caregivers


  • Poor customer support scores
  • No refunds on Premium memberships
  • Restricted customer support choices

What’s Care.com?

Care.com is an organization that connects caregivers of all types with individuals needing care. The corporate serves tens of millions of shoppers in over 17 nations around the globe. 

You will discover various kinds of caregiver assistance on the location, together with:

  • Babysitters
  • Senior care
  • Pet care
  • Housekeeping
  • Daycare 
  • Tutoring

Caregivers can create a profile on Care.com that outlines their expertise, expertise and the worth that they cost for his or her companies.

Then, individuals who want to rent a caregiver can search these profiles to discover a supplier. 

The web site coordinates connections between households and caregivers whereas working to make sure security for all members. 

Care.com connects caregivers who present numerous companies with individuals who want care. The positioning works in another way for purchasers and contractors. 

Care.com for Households

If you wish to rent somebody that will help you with caring for a kid, grownup, pet otherwise you want one other kind of service, you begin by filling the prompts explaining what you want.

You’ll need to enter your electronic mail deal with to get entry to an inventory of caregivers. 

Caregiver profiles share details about the caregiver similar to:

  • Identify, age and metropolis
  • Whether or not they have transportation
  • Smoker/non-smoker
  • What first help or CPR coaching they’ve

You can too study in the event that they’re snug with pets and browse their bio to seek out out extra details about them.

Notice that Care.com has each Fundamental and Premium accounts for households. 

Should you select a Fundamental account, you may:

  • Put up jobs
  • Search and examine profiles
  • See who utilized in your jobs
  • Ship automated “No thanks” messages to these you don’t need to rent

Should you register for a Premium account, you may:

  • Contact caregivers instantly
  • Request outcomes for all background checks
  • View and customized reply to purposes 

When you rent a caregiver, tutor or housekeeper, you’re instantly charged for the reserving. If the caregiver doesn’t present up or has to cancel, you’ll obtain a refund. 

Within the occasion it’s a must to cancel the reserving, you gained’t be charged when you cancel at the very least 24 hours earlier than the reserving time and date.

Nonetheless, when you cost inside 24 hours of the reserving time and date, you’ll have to pay a cancellation charge.

Care.com for Caregivers

If you wish to be a caregiver on Care.com, you merely have to arrange an account and create a profile. 

As with households, caregivers can select a Fundamental account or a Premium account. 

With Fundamental accounts, you may carry out duties similar to:

  • Making a profile
  • Responding to Premium members’ messages
  • Trying to find and making use of to jobs
  • Getting paid securely
  • Customizing your profile

Should you go for a Premium account as a caregiver, you additionally get the next options:

  • Rank larger in search outcomes
  • Get a Premium badge in your bio web page
  • Precedence job alerts
  • Waived CareCheck charge
  • See who’s considered your profile

And different options. Whereas it doesn’t seem many caregivers go for the Premium membership, it could possibly be a great way to market your self and get extra jobs.

As talked about above, Care.com has Fundamental and Premium memberships for each households and for caregivers. 

Household Memberships

Household memberships have a Fundamental membership and a Premium membership.

The memberships supplied embrace:

  • Fundamental membership: No cost
  • Premium membership: $39 monthly, $78 for 3 months or $156 for 12 months

You’ll save considerably when you purchase in bulk. As a Premium member of the family, you’ll get the power to privately message caregivers. 

You’ll additionally get entry to all background checks. There are different advantages to turning into a Premium member of the family as nicely. See the Care.com web site for particulars.

Caregiver Memberships

Caregivers and others who need to construct a profile on Care.com with a view to discover a solution to generate income whereas serving to others have two choices.

The membership selections embrace:

  • Fundamental membership: No cost
  • Premium membership: $20 monthly

A Premium membership will get you ranked larger within the listings when persons are looking for caregivers. 

You’ll additionally get precedence job alerts and be capable of see who’s viewing your profile. 

Key Options

Care.com does its greatest to include many essential options into its web site. Listed below are a few of the key options of the corporate.

Large Number of Providers

Care.com was created solely to give attention to serving to mother and father discover caregivers for his or her kids. They rapidly added elder care to their checklist of companies after they launched. 

Immediately, Care.com gives these companies and extra, together with housekeeping, pet care, tutoring and extra. 

See the Care.com web site for extra info on all the companies they provide. 

Complete Bios

Every caregiver biography shares essential details about the caregiver you’re contemplating hiring. 

You’ll be capable of see a brief bio, their certifications (similar to CPR), hours out there, the place they reside, their expertise and extra.

Should you’re a Premium member of the family, you’ll be capable of get background examine info and different tidbits. 

care.com caregiver bio image

Security Options

Care.com places a number of essential security options in place, each for caregivers and for households. 

First, all caregivers are topic to a CareCheck. That is Care.com’s primary safety examine. 

The CareCheck contains:

  • Social Safety quantity hint
  • Nationwide Intercourse Offender public web site search
  • Multi-jurisdictional felony database search
  • Federal and county felony information search

As a member of the family, you may as well buy extra safety checks like a motorcar information examine and an Investigative Legal Plus examine.

care.com safety background check

The positioning doesn’t have fairly the identical security stopgaps for preserving caregivers protected, nevertheless it does share complete info on how one can keep protected as a caregiver.

Instructional Weblog

Care.com additionally has a weblog that shares a number of informative articles for each members of the family and caregivers. 

The weblog incorporates articles on matters similar to: 

  • Parenting
  • Balancing work and parenthood
  • The way to run a enterprise as a caregiver
  • Household-friendly firms
  • Worker advantages

And extra. Free instructional instruments are all the time a plus whenever you’re working with an organization. 

Charge Calculators

Care.com contains a fee calculator. It will probably assist you to determine what you need to pay your sitter primarily based on what others in your space are paying. 

You merely enter info into the calculator, together with your zip code and the variety of years of expertise you’d like your caregiver to have.

You’ll additionally embrace the variety of kids the sitter will probably be watching, in addition to what number of hours per week they’ll work. 

care.com rate calculator

Utilizing the calculator can provide you a greater concept of what you need to pay as a household needing a caregiver.

It will probably additionally assist you to decide your charges when you signal as much as be a caregiver on the location. 

Buyer Opinions

Earlier than you join Care.com, it could possibly be useful to listen to what different customers should say in regards to the platform.

Firm Ranking Opinions
Trustpilot 1.1 2,000
Apple 4.3 16,200
Google Play 3.4 8,400

The Higher Enterprise Bureau (BBB) charges Care.com a “B,” and customers gave the corporate a 1.03 out of 5 star score. Care.com isn’t accredited with the BBB.

There have been over 700 closed complaints within the final three years. The vast majority of the complaints pertained to poor customer support points. 

Listed below are a pair evaluations about Care.com:

“​​Discovered an incredible nanny for my 4 12 months outdated and 1 12 months outdated throughout this COVID-19 insanity. She’s been a god-sent to our household. On-line expertise interviewing a number of different candidates was easy and straightforward as nicely.” – Melissa Walsh Hohenberger

“The web site is VERY exhausting to navigate. No private assist. Contacted by way of electronic mail twice and by no means acquired again to me. No telephone quantity leads you to an individual. No rationalization to the way to publish your companies.” – Barbara Jackson Darnell

Options To Care.com 

If the unhealthy evaluations are main you away from Care.com, you would possibly need to contemplate considered one of these alternate options.


UrbanSitter works equally to Care.com. You will discover babysitters, elder care sitters, tutors, family assist and extra on UrbanSitter. 

Costs and options for UrbanSitter are similar to Care.com, though UrbanSitter is barely cheaper. 

The one distinction it’s possible you’ll discover between the 2 is that UrbanSitter has larger evaluations. Whereas nonetheless not nice, they’re rated 2.9 out of 5 stars with Trustpilot. 

The corporate does have an “F” score with the Higher Enterprise Bureau. Nonetheless, there are solely 11 complaints on the location. 


GreatAuPair is one other web site that works equally to Care.com. They provide companies for elder care, babysitting, tutoring, pet care and extra.

Their costs are barely larger than Care.com, however they do provide reductions whenever you purchase in bulk. 

The corporate is listed on Trustpilot and has a score of three.3 out of 5. They’ve an A+ score with the Higher Enterprise Bureau. 

Sitter Metropolis

Like UrbanSitter and GreatAuPair, Sittercity gives related companies to Care.com. They supply babysitting, senior care, pet care, tutoring and extra.

Pricing for Sittercity is cheaper than the opposite choices talked about right here. Sittercity is listed on Trustpilot however doesn’t have any evaluations as of this writing. 

The corporate is rated “A+” on the Higher Enterprise Bureau web site and has slightly below 50 closed complaints within the final three years. 


If you’re nonetheless on the fence about Care.com, these ceaselessly requested questions would possibly be capable of assist.

Does Care.com have a customer support heart? 

The one possibility for customer support on Care.com is a contact field that permits you to electronic mail them or chat with them. There are not any telephone numbers proven on the location. 

What’s Care.com’s refund coverage?

Care.com doesn’t provide refunds on its Premium memberships. As an alternative, your membership will stay lively for nevertheless many months you paid for. 

How does Care.com work to maintain caregivers protected?

The corporate’s primary advice for preserving caregivers protected is to encourage them to schedule a video convention name with the household earlier than working for them.

This helps caregivers to get a really feel for the household and see if the household dynamics are proper for them. 

How does Care.com work to maintain households protected?

Care.com does background checks on all caregivers, together with a Nationwide Intercourse Offender Registry examine. 

As with caregivers, Care.com encourages households to do video convention interviews with caregivers earlier than they meet in individual. 


Care.com may be a good way to seek out companies for your loved ones, like babysitters, senior care, tutoring, housekeeping and extra. 

The great profiles are useful, and every profile tells when a caregiver was final lively on the location in order that households can select caregivers who’re at present looking for work. 

Care.com also can provide a good way so that you can make extra cash on the facet when you’re fascinated with working as a caregiver. 

Simply keep in mind that, as with all web site, you need to be sure to know what you’re signing up for and observe the protection suggestions. 



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